Straightforward, consistent with the NZ Consumer Guarantees Act.
If a digital file is faulty, doesn't match its description, or won't work for your stated ECU/ROM, contact us within 14 days of purchase and we'll fix it or refund you in full. Because digital files can't be returned, refunds for change of mind aren't offered — check fitment before you buy, or ask us first.
Faulty or not-as-described hardware: we'll repair, replace or refund per the Consumer Guarantees Act. Change of mind: contact us within 14 days of delivery; unused items in original condition can be returned (return shipping at your cost) for a refund of the item price.
Custom calibration work can be refunded in full any time before we begin work on your file. Once calibration work has started, we'll work with you until the file performs as agreed — if we can't deliver what was agreed, you get a full refund.
Reply to your order confirmation email, or contact contact@xspec.nz with your receipt. Refunds are returned to the original payment method, typically within 5–10 business days of approval.